Frequently Asked Questions
Trying to understand how live streaming works can be overwhelming for a grieving family. We have compiled a list of frequently asked questions to assist with any questions you or your family may have. Our team are available 24/7 to discuss any questions, concerns or requirements.
How can my family and friends view the live stream?
A private webpage is created for your live stream. This link is shared with you via email to simply forward to those that wish to view the live stream.
Can I watch the live stream at a later time?
Yes, once the live stream has finished the video will reload to the private page within 1 hour. The private webpage will remain available to revisit for 6 months, or longer if booked.
Can I download a copy of the live stream video?
Yes, a download link is shared with you via email approx. 1 week after the event.
Can the live stream be downloaded by those watching online?
No. To ensure you have full control over who has a copy of the video, a download link is emailed only to you.
I do not have a computer, how can I watch the live stream?
The live stream can be viewed on any smartphone or tablet device with an internet connection.
Is the live stream webpage private?
Only those that have been shared the live stream link will be able to access the page. This is because we do not index the page to be found by search engines.
What happens if the venue does not have an internet connection?
We bring all our own equipment, which includes our own internet connection. We use a dual sim cellular connectivity to ensure we get the strongest internet connection possible. In the unlikely event that there is an interruption to the live stream due to poor internet connectivity, a backup recording is replaced on the private page the same day.
I don’t want online viewers contacting me on the day, how can they get help?
The private page includes a live web chat feature. Our office team will be monitoring the live stream and available to assist anyone via the web chat or phone.
Can you live stream multiple locations?
Yes, we can assist with live streaming multiple locations. We have a team of 12 videographers able to support you across multiple locations.
Can I personalise the private webpage?
Yes, we encourage this. This could include a photo, special wording and booklet/ program.
Will you be discreet, my family don’t want cameras in their face?
Absolutely, our core values are to be professional, respectful, and discreet. Our videographers are dressed professionally in black and set up to ensure they are out of the way.
How many cameras can we have?
Our live streaming package includes either a 1 camera coverage or 3 camera coverage. With both options our videographer controls the camera/s from a fixed location at the back.
How much time is needed to set up?
Our team will organise for our videographer to arrive around 2 hours before hand. This will allow enough time to set up, test all equipment and internet and be ready to go live about 10 minutes early.
I am unsure if live streaming is the best option, is there an alternative option?
I still have more questions, who do I contact?
Please contact one of our friendly staff on 0403 88 69 21 to discuss any questions or your requirements.
A huge thank you to Michelle and her team for capturing such a special day for our family. We are so pleased we decided to have our service filmed. It is a really nice thing to sit back and reflect on the video and take in all that I overlooked on the day, things I cannot remember but do appreciate, and I owe that to Michelle for capturing each moment so accurately.Fiona Whitting